> ## Documentation Index
> Fetch the complete documentation index at: https://docs.illumichat.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Account & Billing

> Manage your Illumichat account and subscription

## Account Settings

Access your account settings by clicking your profile icon in the top-right corner.

### Profile

Update your personal information:

* **Name**: How your name appears in Illumichat
* **Email**: Your login email (contact support to change)
* **Avatar**: Upload a profile picture

### Password

Change your password:

1. Go to **Account Settings → Security**
2. Click **Change Password**
3. Enter your current password and new password
4. Click **Update**

<Note>
  If you signed up with Google, you don't have an Illumichat password.
</Note>

### Preferences

Customize your experience:

* **Theme**: Light, dark, or system
* **Keyboard shortcuts**: Enable/disable shortcuts

## Subscription Plans

### How credits work

Every AI chat message your workspace generates uses **1 credit**. Credits are shared across the whole workspace, **reset monthly**, and do **not** roll over. When a workspace runs out of credits, AI replies stop with a `credits_limit_exceeded` error until the monthly reset or an upgrade — your conversations and data are untouched. You'll see in-app alerts as you approach the limit (\~80%) and when you hit it (100%).

### Plan comparison

|                                                                          | Free      | Pro              | Enterprise      |
| ------------------------------------------------------------------------ | --------- | ---------------- | --------------- |
| **Price**                                                                | \$0       | **\$29 / month** | Custom          |
| **Monthly credits**                                                      | 50        | 1,200            | Custom          |
| **Free trial**                                                           | —         | 14 days          | —               |
| **Workspaces you can create**                                            | 1         | 1                | Unlimited       |
| **CRM contacts**                                                         | 100       | 5,000            | Unlimited       |
| **Support tickets**                                                      | 50        | 1,000            | Unlimited       |
| **Universal Live Inbox**                                                 | ✓         | ✓                | ✓               |
| **Channels** (SMS, Messenger, Instagram, WhatsApp, Shopify, WooCommerce) | —         | ✓                | ✓               |
| **v1 REST API** (Zapier / Make write actions)                            | —         | ✓                | ✓               |
| **MCP tools** (Notion, etc.)                                             | —         | —                | ✓               |
| **SSO / SAML**                                                           | —         | —                | ✓               |
| **Support**                                                              | Community | Priority         | Dedicated + SLA |

### Free

Best for trying IllumiChat — 50 credits/month, one workspace, the chat interface, projects, a knowledge base, and the [Universal Inbox](/features/inbox) (for your website widget's AI conversations and live-chat handoffs). The messaging **channels** (Messenger, Instagram, WhatsApp, Shopify, WooCommerce) are not included on Free.

### Pro — \$29/month

Everything you need to run AI support across channels: 1,200 credits/month, all channel integrations (SMS, Messenger, Instagram, WhatsApp, Shopify, WooCommerce) feeding into the [Universal Inbox](/features/inbox), the v1 REST API for Zapier/Make, and priority support. (The inbox itself is on every plan — Pro adds the channels that populate it, plus far more credits.) New workspaces start on a **14-day Pro trial** automatically.

### Enterprise

Custom plans for larger teams: custom credit limits, MCP tool integrations, SSO/SAML, dedicated support, and SLA guarantees.

<Card title="Contact Sales" icon="building" href="mailto:sales@illumichat.com">
  Get a custom quote for your organization
</Card>

### Trial & plan changes

* **New workspaces get a 14-day Pro trial** automatically — no card required; the countdown starts at signup.
* When the trial ends, the workspace **auto-downgrades to Free** (credits drop to the Free allowance and channel/inbox features turn off) unless you've upgraded.
* Upgrades take effect immediately; downgrades take effect at the end of the current billing period. Credits never roll over between months.

## Managing Your Subscription

### Upgrading

1. Go to **Account Settings → Billing**
2. Click **Upgrade**
3. Select your plan
4. Enter payment information
5. Confirm

Your new plan takes effect immediately.

### Downgrading

1. Go to **Account Settings → Billing**
2. Click **Change Plan**
3. Select the lower plan
4. Confirm

Changes take effect at the end of your current billing period.

### Canceling

1. Go to **Account Settings → Billing**
2. Click **Cancel Subscription**
3. Confirm cancellation

You'll retain access until the end of your billing period.

<Warning>
  Canceling deletes your data after 30 days. Export anything you need before canceling.
</Warning>

## Billing

### Payment Methods

We accept:

* Credit and debit cards (Visa, Mastercard, Amex)
* Link
* Apple Pay / Google Pay

### Invoices

Access invoices from **Account Settings → Billing → Invoices**.

All invoices are emailed automatically and available for download.

### Updating Payment Method

1. Go to **Account Settings → Billing**
2. Click **Payment Method**
3. Add or update your card
4. Click **Save**

## Data & Privacy

### Exporting Your Data

Download all your data:

1. Go to **Account Settings → Privacy**
2. Click **Export Data**
3. You'll receive an email with a download link

Export includes:

* All conversations
* Artifacts
* Account settings

### Deleting Your Account

Permanently delete your account and all data:

1. Go to **Account Settings → Privacy**
2. Click **Delete Account**
3. Type "DELETE" to confirm
4. Click **Permanently Delete**

<Warning>
  This action is irreversible. All your data will be permanently deleted.
</Warning>

## Getting Help

<CardGroup cols={2}>
  <Card title="Email Support" icon="envelope" href="mailto:support@illumichat.com">
    [support@illumichat.com](mailto:support@illumichat.com)
  </Card>

  <Card title="Help Center" icon="circle-question" href="/help">
    Browse common questions
  </Card>
</CardGroup>