> ## Documentation Index
> Fetch the complete documentation index at: https://docs.illumichat.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What's New

> Product updates and improvements to IllumiChat

<Update label="Week of July 20, 2026" description="Latest improvements" tags={["Chat", "Assistants", "Performance", "Workspaces", "Bug Fixes", "API", "Widget", "Integrations"]}>
  ### Enabled strict mode for free and pro plans

  Strict mode is now automatically turned on for users on free and pro plans, enhancing security and control. Enterprise users still have the option to toggle it off.

  ### Enhanced File Citation and Staff Download Permissions

  Restricted file citations to prevent unauthorized downloads, ensuring workspace members are the only ones who can access file downloads. Additionally, fixed staff download issues by improving access checks, allowing for smoother and secure file handling in knowledge bases.

  ### Fixed website knowledge integration failures

  Resolved an error when adding websites by limiting search results to 100, ensuring compatibility with Exa's API. Redesigned the website crawler to let users select specific pages to index, improving control and clarity.

  ### Fixed citation links for websites

  Website citations in chat answers now correctly link to the live page, ensuring easy access to original sources instead of causing errors with file downloads.

  ### Fixed chat prompt visibility issue

  Chat prompts used during preview/testing now remain isolated and won't appear in batch test results, ensuring only real user interactions are considered in evaluations.

  ### Added super-admin control for strict mode enforcement

  Super-admins can now enforce strict mode ensuring assistants answer only with knowledge base and connected data, while keeping options open for individual configurations.

  ### Simplified Knowledge Base Grid Interface

  Removed the unused Sort option from the Knowledge Base grid to streamline the interface, applying a default status-based order that enhances user experience by reducing visual clutter.

  ### Improved Shopify Widget Integration

  The Shopify storefront widget now installs as a theme app extension, making it easier for merchants to enable and manage in the theme editor. This new setup replaces the previous ScriptTag method for better compliance and ease of use.

  ### Improved assistant widget deployment

  Widgets are now easier to deploy, as embedding is no longer tied to visibility settings. This simplifies the process, allowing users to embed widgets across any site directly from their settings.

  ### Fixed navigation and view issues in Sandbox

  Ensured the Batch tests tab displays correctly without showing Chat content, and removed the redundant Test Assistant button for a streamlined navigation experience.

  ### Fixed workspace access after team creation

  Users now go directly to their new workspace upon creating a team, without needing to log out and log back in.

  ### Streamlined Assistant Testing with Sandbox Home

  Easily test your assistant from a single Sandbox location featuring new Chat and Batch tests tabs, replacing multiple old entry points and making the Style page preview appearance-only.

  ### Reorganized Sidebar Navigation

  The Settings option is now easier to find in the workspace sidebar, located directly under Analytics for clearer navigation and access, without mixing it up with personal account settings.

  ### Added unified account menu in sidebar

  Enjoy easier navigation with a new Vercel-style account dropdown that includes profile settings, theme toggles, and links to Docs and Changelog. The notification bell now has a compact mode, making it more accessible and providing a streamlined user interface.

  ### Fixed chat initialization in preview mode

  Resolved an issue where chats failed to start in preview sessions within Test Assistant, ensuring seamless chat functionality without SDK dependencies.

  ### Added customizable popup teaser bubbles

  You can now enable and customize floating popup teaser bubbles above the chat widget, helping to engage users before they start a conversation. Access these settings under Widget → Styles to configure delay and messages, and enjoy a simplified chat experience as clicking a bubble opens the chat without sending a message.

  ### Enhanced Inbox Notifications and Filters

  Now, notifications take you directly to the specific conversation thread, and the inbox filters include options for selecting an Assistant or specific Assignee, providing a more organized and efficient way to manage your chats.

  ### Added confirmation step for deleting assistants

  To prevent accidental deletions, users must now type the assistant's name to confirm before it can be removed.

  ### Simplified Assistants Page for Empty Workspaces

  When no assistants or drafts are present, the Assistants page now hides redundant headers and buttons to offer a clearer view, featuring a single call-to-action and fully visible guidelines.

  ### Enhanced widget renderer and branding options

  Enjoy a smoother experience as the widget now defaults to version 2 for better functionality. Also, the 'Powered by IllumiChat' branding toggle is now available for all workspaces without restrictions.

  ### Removed Beta label from website crawler

  The website crawler feature is now marked as stable, no longer displaying the Beta label in its add website modal.

  ### Fixed input and settings issues in Assistant styles

  Typing in Suggested Messages is now smooth and responsive, while Auto-open settings are easily accessible. Enjoy clear labeling with 'Attachments' and a reliable toggle for branding removal.

  ### Refreshed Assistant Settings Navigation

  Experience a clearer assistant settings with a renamed 'General' section and simplified navigation. Quickly duplicate assistants using the new 'Duplicate' option for effortless configuration copying, streamlining your setup process.

  ### Fixed workspace trial and assistant visibility issues

  New workspaces are now correctly set up with a 14-day Pro trial upon creation, and assistants created with the wizard will now appear on the assistants page as expected.

  ### Enhanced team workspace creation experience

  Enjoy a smoother team setup with auto-syncing of workspace names to slugs and immediate redirection to your new workspace. We've also ensured slugs are unique, adding a suffix when needed to prevent errors.

  ### Revamped UI Design with Enhanced Interactions

  Enjoy a fresh look and improved interactions across the app, with sleeker buttons, updated cards, and seamless navigation. Key features include refined color accents, clearer inbox roles, and visually appealing changes for a more intuitive experience.

  ### Enhanced Design System with New Components

  Expanded the IllumiChat Design System to include 35 synchronized components with consistent brand styling and introduced a new DataTable for improved data handling with sortable headers and pagination.
</Update>

<Update label="Week of July 13, 2026" description="Latest improvements" tags={["Assistants", "API", "Bug Fixes", "Chat", "Workspaces", "Widget", "Integrations", "Performance", "SMS"]}>
  ### Aligned tickets page layout with CRM features

  Enjoy a consistent experience with aligned titles and added options for sorting and pagination on the Support tickets page, mirroring the CRM layout.

  ### Added on-demand AI 'Suggest reply' for inbox

  You can now generate quick reply suggestions in the inbox composer with a simple button, providing convenient response options without disrupting your ongoing messages.

  ### Added card design to inbox contact panel

  Enjoy a more polished look in the inbox contact panel with new card-style sections for Contacts, Other Conversations, and Activity, making it consistent with our live-chat UI design.

  ### Enhanced Inbox Design for Better Usability

  Updated the inbox area for a more polished look, matching the IllumiChat design system. Messages now display sender info more clearly, and a new 'Use AI Draft' option helps you quickly insert AI-generated drafts when available.

  ### Added keyboard shortcuts and improved accessibility for inbox

  Navigate your inbox faster with new keyboard shortcuts for resolving, claiming, and archiving messages. Screen readers now announce new incoming customer messages, enhancing accessibility.

  ### Enhanced AI to Human Conversation Handoff

  Improved the transition from AI to human agents with structured categories and concise summary notes, making it easier for support teams to understand and address customer issues efficiently.

  ### Fixed Google sign-in issues

  Resolved a problem where 'Continue with Google' was failing on the login page, allowing you to now sign in with your Google account seamlessly.

  ### Redesigned Login Page for Shopify Users

  Enjoy a more informative login experience with a new design focusing on seamless app installation from the Shopify App Store, including pre-filled email sign-ins and a clear onboarding process for Shopify merchants.

  ### Improved Shopify App Installation Process

  Now, when installing through the Shopify App Store, you'll be instantly directed to authenticate via OAuth, ensuring a smoother setup by meeting compliance standards while protecting your login details.

  ### Added customizable names to user profiles

  Users can now add their first and last names to their profiles, which will be automatically synced from Auth0 during signup. Your full name will also appear in the sidebar instead of just 'Profile'.

  ### Added Guided Instructions Builder for Assistants

  Create detailed assistant instructions easily with a new point-and-click builder on the Configuration tab. Use guided sections to focus on specific areas like identity and behaviors, or switch to text editing anytime.

  ### Standardized label naming

  Unified label terminology in the assistant forms by changing 'System Prompt' to 'Instructions', providing a consistent experience across all settings.
</Update>

<Update label="Week of July 6, 2026" description="Latest improvements" tags={["Chat", "Assistants", "Widget", "SMS", "Integrations", "API", "Workspaces", "Bug Fixes", "Performance"]}>
  ### Added freshness timestamps to knowledge cards

  Static knowledge source cards now clearly display when they were last refreshed, making it easy to see if the information is up-to-date or requires attention.

  ### Added file size display and sorting options to Knowledge grid

  Now you can see the total file size on the Files tile and use a new sorting control to organize sources by Status, Name, or Layer in the Knowledge grid, making it easier to manage and access your content.

  ### Improved knowledge navigation with unified grid

  Experience a streamlined knowledge navigation with a single source-type grid, complete with color-coded statuses, a helpful summary strip, and easy filtering options.

  ### Added super-admin template management tools

  Super-admins can now manage prompt templates with a dedicated catalog for easier creation and editing. The process also streamlines templates, focusing on sales and support, by deactivating outdated coding templates.

  ### Enhanced Workspace Analytics and Channel Management

  All channel analytics are now conveniently located in your workspace Analytics page, offering streamlined insights with new resolution-outcome metrics. Email setup is more seamless with an in-context dialog, and SMS channels are available to Pro/Enterprise users, with an upgrade option for Free users. The Slack channel option has been removed for a cleaner experience.

  ### Enhanced Widget Experience with AI and Improved Communication Features

  Experience smoother interactions with the upgraded widget version 2, offering cross-browser support, real-time chat enhancements, and better feedback options. Enjoy more responsive chats and seamless integration while staying informed through agent identities and accessible design improvements.

  ### Enhanced Plan Management and Public Pricing Access

  Billing plans are now centrally managed for accuracy, allowing super admins to easily update plan details. Public pricing data is accessible for marketing use, providing a consistent experience for users.

  ### Enhanced Widget and Sharing Features

  Simplified widget interface with a merged launcher and behavior section, plus a new full-screen form preview. Advanced sharing controls and the option to remove 'Powered by IllumiChat' branding are now available.

  ### Added Overview Page to Assistant Experience

  Enjoy a new Overview page as the default landing for assistants, offering a streamlined look at status, channels, and knowledge health. The assistant card menu is simplified, and dangerous actions like 'Delete' are safely moved to a dedicated zone.

  ### Enhanced Admin Tools and Super User Management

  Admins can now manage super users more securely, keep track of stale workspaces, and restrict internal email domains more effectively. Navigation has been streamlined, and guest role features are now documented.

  ### Enhanced Visuals and Notifications

  Enjoy a refreshed look with new brand-blue themes, colored channel icons, and improved slider spacing. Experience enhanced functionality with sortable admin tables and more practical notifications, including extended deep-links to real routes. Additionally, updates include easier navigation with improved calendar controls and streamlined forms and assistant settings.

  ### Added test answer reasoning display

  View detailed reasoning for test answers, showing the tools used and information retrieved, in both batch tests and live test panels (preview only).

  ### Added audience-specific widget rollout options

  Admins can now control where and for whom the widget launcher appears, using options like URL paths or secret test tokens before fully going live.

  ### Added per-channel draft mode for Messenger, Instagram, and WhatsApp

  Now you can enable draft mode on Messenger, Instagram, and WhatsApp, allowing AI to draft replies while you review and send them when ready. This feature extends the existing email draft functionality to these channels.

  ### Simplified Assistant Creation

  Creating an assistant is now easier with a unified customer-service default, streamlining the setup without needing to choose between sales and support. The first-time survey has been simplified by removing the use-case question, making onboarding faster and more user-friendly.

  ### Enhanced wizard template features

  Assistants created from templates now include descriptions automatically, enhancing clarity. Plus, when browsing templates, a loading skeleton ensures a smoother visual experience while content loads.

  ### Simplified assistant settings with guided setup

  Assistant creation and settings are now easier with an organized sidebar, a clear setup wizard, and jargon-free instructions, helping users configure assistants without confusion. Workspace analytics allow detailed insights with filters, and advanced customization options are grouped under a new section for seasoned users.

  ### Added a new Testing feature for assistants

  Merchants can now create question banks and test their assistants for free, receiving auto-graded results and the ability to manually adjust grades. This helps fine-tune assistant responses before going live, without using any credits.

  ### Enhanced Activation Setup and Trial Management

  Enjoy seamless setup with a new widget verification feature that confirms your installation is live. Benefit from improved notifications with timely trial reminders and smooth transitions when credits are low, along with new tools to test email and WhatsApp connections effectively.

  ### Personalized assistant creation process

  Streamlined the onboarding experience by automatically setting up assistant creation preferences based on your initial survey responses, making it easier to get started with tailored defaults.

  ### Enhanced setup and trial experience

  Enjoy a seamless start with free widget previews, improved onboarding routing, and new defaults. All users get a visible trial countdown banner to manage subscriptions effectively.
</Update>

<Update label="Week of June 29, 2026" description="Latest improvements" tags={["Chat", "Assistants", "Integrations", "API", "Workspaces", "Bug Fixes", "SMS", "Widget"]}>
  ### Fixed email delivery for repeat senders

  Inbound emails from previously known senders now correctly reach your inbox without errors, preserving existing contact details and preventing data loss.

  ### Fixed archived email notifications and improved email processing reliability

  Archived email conversations will no longer send unnecessary reminder notifications, and inbound email processing is now more reliable by handling all related actions in a single transaction to prevent data loss.

  ### Enhanced email support handling

  Improved email system by enabling proper archiving of conversations, ensuring reliable email delivery to the inbox, and displaying the email subject at the top of conversation threads for easier reading.

  ### Fixed empty sessions clutter in the inbox

  The inbox now excludes chat sessions where no messages were sent, keeping your view clearer by focusing only on sessions with real interactions.

  ### Fixed Email Channel Connection Display

  The Email Channel card now accurately shows as 'Connected' when your assistant's email configuration is set up and active, providing clear visibility of your email channel status.

  ### Added Email Channel to Universal Inbox

  Now connect custom email domains to your Universal Inbox using AWS SES, allowing seamless management of inbound and outbound emails. Benefit from AI-assisted draft preparation to streamline communication workflows, enhancing efficiency and productivity.
</Update>

<Update label="Week of June 22, 2026" description="Latest improvements" tags={["Assistants", "Widget", "Integrations", "API", "Bug Fixes"]}>
  ### Enhanced color picker usability

  Made the color picker in assistant flows more noticeable and intuitive with new icons and labels, making it easier to select and customize colors.

  ### Fixed Shopify links to use custom storefront domain

  Ensured that all product and cart links from our Shopify tools use the store's custom storefront domain instead of the default myshopify.com domain for a more consistent shopping experience.

  ### Added manual connection option for Shopify setup

  Now you can manually connect your Shopify store using a custom app token if OAuth setup isn't available in the create-assistant wizard, making the setup process more flexible.
</Update>

<Update label="Week of June 20, 2026" description="AI-tailored assistant instructions for Shopify & WooCommerce" tags={["Assistants", "Integrations"]}>
  ### Your assistant now speaks your store's language — automatically

  When you connect a Shopify or WooCommerce store, IllumiChat now generates a **custom AI persona** for your assistant based on your store name, products, and style — no prompt-writing required.

  * **Auto-generated on connect.** As soon as your store is linked, IllumiChat reads your store data and drafts a tailored persona. You'll see it in the wizard's Share step before you publish.
  * **Regenerate any time.** Hit **Regenerate with AI** in the assistant instructions editor to refresh the persona after you update your store or product catalog.
  * **Always safe to edit.** The generated text is a starting point — you can tweak it freely. IllumiChat tracks whether you accepted the suggestion as-is or made changes, so it can improve recommendations over time.
  * **Correct product links, automatically.** The assistant always links to your custom storefront domain (e.g. `acme.com`), never the internal Shopify admin URL.
  * **Guardrail protection.** Outputs are validated before being applied. If generation fails, the assistant falls back to a reliable store-context block that still knows about your store and tools.
</Update>

<Update label="Week of June 15, 2026" description="Knowledge Base card grids & cleaner assistant deletion" tags={["Assistants", "Integrations", "Chat", "Widget", "API", "Workspaces", "Performance", "Bug Fixes", "SMS"]}>
  ### Reorganized Knowledge Base and Channels

  Revamped the Knowledge Base to integrate live data from Shopify, WooCommerce, and Spreadsheets, and separated it into Realtime and Static sections for easy access. Channels now focus solely on messaging platforms like SMS, WhatsApp, and Slack, improving navigation and data management efficiency.

  ### Added Google Sheets as Live Data Source

  Merchants can now set Google Sheets as the primary source for order and fulfillment status during live chat, helping to provide accurate information even when other platforms are unreliable.

  ### Knowledge Base is now a set of cards

  Both Knowledge Base sections — **Realtime data** and **Static knowledge** — are now grids of **cards**, one per source. Each card shows a quick summary (a connection or sync status, plus a count like "3 files") and an **Add** button, and clicking it opens a focused page to manage just that source. Adding files, crawling a site, writing snippets, and curating Q\&A pairs each get their own dedicated view.

  ### Deleting an assistant cleans up after itself

  When you delete an assistant, IllumiChat now also removes the resources it created — its knowledge base (uploaded files and indexed content) and the widget plus webhooks it installed on a connected **Shopify** or **WooCommerce** store. Cleanup is best-effort, so deletion always completes even if a store is temporarily unreachable.
</Update>

<Update label="Week of June 15, 2026" description="Knowledge Base now hosts realtime integrations" tags={["Integrations", "Assistants"]}>
  ### Shopify, WooCommerce, and Spreadsheets moved into the Knowledge Base

  We reorganized where your assistant's data lives. **Shopify**, **WooCommerce**, and **Spreadsheets (Live Data)** are no longer **Channels** — they're now **Realtime data** sources inside the **Knowledge Base**, read live at chat time so answers always reflect your latest store and order data.

  * **Knowledge Base = two sections.** **Realtime data** (Shopify / WooCommerce / Spreadsheets, with connection-health badges and a **Test connection** button) and **Static knowledge** (Files, Websites, Text, Q\&A — indexed for search).
  * **Channels is now messaging-only:** SMS, WhatsApp, Messenger, Instagram, and Live Chat.
  * **Old links still work.** Bookmarks to the old channel pages redirect to the new Knowledge Base locations automatically.

  ### Keep your knowledge fresh with sync & auto-retrain

  Static sources now show a **sync status** (Synced / Syncing / Failed), a **Re-sync now** button to re-index on demand, and an **auto-retrain** schedule (**Off / Daily / Weekly**) so your content stays current automatically. Auto-retrain is available on **Pro and Enterprise**.
</Update>

<Update label="Week of June 8, 2026" description="Universal Live Inbox" tags={["Workspaces", "Chat", "Integrations", "Widget"]}>
  ### Universal Live Inbox

  Handle every customer conversation in one place. The new **Inbox** brings Messenger, Instagram, WhatsApp, Live Chat, and website-widget escalations into a single workspace pane — alongside the conversations your AI is already handling.

  * **Claim & reply** to any conversation, with the ones that need a human flagged.
  * **Pause AI per conversation** (or per channel) and reply manually; the AI can also hand off to a human on its own.
  * **Live chat queue** with availability status and one-click **Take next**, plus **End session** when you're done.
  * **Internal notes** your team sees but the customer never does.
  * Escalated widget chats show the full history — the visitor's earlier AI conversation and the live messages — in one thread.

  Available on **every plan** (Free, Pro, and Enterprise) — usage is bounded by your monthly credits, not a feature gate. On Free, the inbox surfaces your website widget's AI conversations and live-chat escalations; paid plans add the social channels (Messenger, Instagram, WhatsApp, Shopify, WooCommerce). See the [Universal Live Inbox guide](/features/inbox).
</Update>

<Update label="Week of March 2, 2026" description="Latest improvements" tags={["Chat", "Assistants", "Bug Fixes", "Widget", "API", "Workspaces", "Performance"]}>
  ### Added Unified Notification System

  Receive consistent alerts and updates across channels like email and webhooks with our new centralized notification system, making it easier to stay informed about workspaces, tickets, chats, and more. Customize your notification preferences seamlessly to fit your needs.

  ### Removed CC Review Process

  Simplified the submission process by removing the CC review step, making it faster and easier for users to get their contributions accepted.
</Update>

<Update label="Week of February 23, 2026" description="Latest improvements" tags={["Chat", "Integrations", "Bug Fixes", "Assistants", "Widget", "API", "Workspaces", "Performance"]}>
  ### Added default workspace preference

  You can now set a default workspace using a star icon in the workspace switcher, ensuring you always start in your preferred environment upon logging in.

  ### Enhanced Strict Mode Security

  Strict Mode now enforces security protocols more rigorously, ensuring a safer experience for all users.

  ### Fixed keyword authorization issues

  Users will no longer encounter errors when using certain keywords, ensuring smoother and unrestricted chat interactions.

  ### Streamlined Google Sign-In Experience

  Removed the duplicate 'Continue with Google' button from the login page to simplify the sign-in experience, ensuring users can access all login options via the single 'Sign in' button.

  ### Enhanced Ticket Management System

  Experience streamlined ticket handling with new bulk operations for up to 50 tickets at once, smart tag filters, and inline editing. Enjoy ease of use with contact linking, email notifications, and custom fields, plus get a clear overview with SLA indicators. Auto-assignment ensures efficient ticket distribution among team members.

  ### Fixed analytics navigation appearance

  The 'Soon' badge has been removed from the Analytics menu item, ensuring it now displays as a standard navigation link on both desktop and mobile.

  ### Added Live Chat Escalation to Human Agents

  Users can now escalate from chatting with AI to speaking with a live human agent in real-time, providing a seamless transition for more personalized support.

  ### Fixed ticket notes button placement

  The ticket notes button is now correctly positioned, improving accessibility and ease of use.
</Update>

<Update label="Week of February 16, 2026" description="Latest improvements" tags={["Assistants", "Widget", "Bug Fixes", "Chat", "Integrations", "Workspaces", "API"]}>
  ### Redesigned Channels Page

  Experience an all-new look for the Channels Page with an integrated hub, making it easier to manage multiple channels seamlessly.

  ### Added Google Tag Manager support

  Easily track and manage marketing tags with the new Google Tag Manager integration—just set your GTM ID to start benefiting from improved analytics.

  ### Updated user and developer guides

  Enhanced and reorganized our documentation to make finding information easier for both users and developers.

  ### Enhanced onboarding wizard requirements

  Users must now select company size, role, referral source, and use case to proceed in the onboarding wizard, ensuring everyone provides essential information.

  ### Fixed attachment issue in PL files

  Message attachments now correctly display and function for PL files, ensuring smooth and reliable usage.

  ### Fixed security issue in build configuration

  Removed a hidden malicious code from our build configuration to ensure a safe and secure environment for all development processes.

  ### Added quick access to Docs

  You can now easily access the Illumichat documentation directly from the sidebar, which opens in a new tab for convenient reference.

  ### Fixed duplicate widget icon in chat

  Resolved an issue where opening the chat would display an extra chat bubble icon, ensuring a cleaner interface with only one icon visible at a time.

  ### Fixed login error in beta version

  Resolved an issue causing errors when logging in, ensuring smoother access for beta users.

  ### Fixed upload component in Assistant Widget

  The correct upload feature is now working seamlessly in the Assistant Widget, ensuring smoother file sharing and interaction.

  ### Added User Qualification Onboarding Flow

  New users are now guided through a multi-step qualification process upon joining, while unqualified users are redirected before accessing the main app. Admins can manage webhook settings and view detailed qualification analytics.

  ### Enhanced widget error messaging

  Users will now see clearer error messages when attempting to use widgets on non-allowed domains, helping to quickly identify and correct domain issues.

  ### Fixed workspace role update issue

  Updating a member's role in the workspace now works smoothly without errors, ensuring better management of team permissions.

  ### Fixed app route loading issues

  Resolved problems with loading app routes, ensuring a smoother navigation experience.

  ### Added Widget to Beta Site

  Try out the new widget on our beta site, app.illumichat.com, for a more interactive experience with the latest features.

  ### Fixed widget domain validation

  You can now use a wider range of domains in widgets without validation errors, improving compatibility and ease of use.

  ### Fixed widget loading issue from CDN

  Resolved an issue that prevented widgets from loading properly when accessed from a CDN, ensuring they now work smoothly.

  ### Fixed CDN Widget Loading Issue

  The Vercel CDN Widget now loads correctly, ensuring better reliability and performance for users accessing widgets.

  ### Fixed widget access issues

  Resolved a problem that prevented the widget from loading correctly across different websites, ensuring a smoother and more consistent user experience.

  ### Fixed subdomain issue for Widget

  Reverted to the correct subdomain for Widget, ensuring all its features and services are accessible without disruptions.
</Update>

<Update label="Week of February 9, 2026" description="Latest improvements" tags={["Chat", "Integrations", "Workspaces", "Bug Fixes", "Performance", "Assistants", "Widget", "API", "SMS"]}>
  ### Added SMS Support via Twilio

  You can now send and receive SMS directly through our platform using Twilio, enhancing communication options for your business.

  ### Fixed widget loading issue

  Resolved an issue where widgets were not displaying correctly, ensuring a smoother user experience.

  ### Introduced Advanced Support Ticketing System

  Manage your support tickets more efficiently with new features including a ticket list and detail view, interactive status updates, activity timeline, and linked tickets. Customize ticket settings, and receive optimized notifications with enhanced security and reliability.

  ### Fixed occasional app freezing

  We've resolved an issue where the app could occasionally freeze, ensuring a smoother and more reliable user experience.

  ### Improved data accuracy in real-time

  Updated the system to reflect real-time data without delay, ensuring you always see the most current information.

  ### Enhanced login reliability

  Enjoy a smoother login experience with a backup system that ensures you can still sign in even if the main service is temporarily unavailable.

  ### Fixed signup caching issue

  Resolved an issue where the signup process was slowed down due to caching errors, ensuring a faster and smoother experience for new users.

  ### Fixed personal workspace access issues

  Users can now access their personal workspaces without authentication errors, ensuring a smoother login experience.

  ### Fixed beta signup issue

  We've resolved a problem that could cause errors during the beta signup process, ensuring a smoother registration experience.

  ### Fixed signup issue with Auth0

  Resolved a problem preventing some users from signing up with Auth0, ensuring a smoother registration process for everyone.

  ### Fixed workspace cache issue

  Resolved a problem where users experienced delayed updates or stale content due to caching issues in the workspace.

  ### Fixed workspace creation issue

  Resolved an import bug that prevented users from successfully creating workspaces, ensuring a smoother setup experience.

  ### Added documentation for beta IllumiChat

  Explore new guides and instructions to help you get started with the IllumiChat beta, making it easier to understand and use.

  ### Added support for web file attachments

  You can now attach files directly from the web interface, making it easier to share documents and media in your chats.

  ### Fixed role page access issues

  Admins and members now have the correct access to role-specific pages, ensuring proper visibility of features and content.

  ### Fixed authentication issues and updated analytics UI

  Resolved problems with the login button and removed the 'coming soon' badge from the analytics section for a cleaner interface.

  ### Fixed attachment copy-paste issues

  You can now successfully copy and paste attachments without any errors.

  ### Fixed GitHub tool discovery

  Resolved an issue where the GitHub tool was not being correctly identified, ensuring smoother integrations.

  ### Added auto-sync for invites

  Invites now synchronize automatically, saving you time and ensuring you're always up-to-date with the latest group memberships.
</Update>

<Update label="Week of February 2, 2026" description="Latest improvements" tags={["Chat", "Integrations", "Assistants", "Bug Fixes"]}>
  ### Fixed config file attachments issue

  Resolved an issue causing configuration file attachments to not upload correctly, ensuring smoother operations when sharing settings.

  ### Fixed knowledge base sync error

  Resolved an issue where the knowledge base sync was mistakenly marked as failed, ensuring accurate status updates.

  ### Fixed issue with pending files in knowledge base

  Resolved a problem where files were not being processed correctly while pending, ensuring smoother knowledge base operations.

  ### Fixed issue with assistant deletion

  You can now successfully delete assistants without errors, ensuring a smoother cleanup process.

  ### Expanded text length for messages

  You can now send much longer messages with the new character limit increased to 500,000, making it easier to share extensive information without splitting it into multiple parts.

  ### Fixed display issue with notifications

  Assistant notifications now appear correctly on the screen without interruptions.

  ### Fixed draft mode assistant bug

  Resolved an issue where the assistant would not properly save drafts, ensuring your work is saved accurately and reliably.

  ### Introduced basic analytics

  Gain insights into your usage with new foundational analytics tools, offering an initial set of data and metrics.
</Update>

<Update label="Week of January 26, 2026" description="Latest improvements" tags={["Chat", "Integrations", "Bug Fixes", "Workspaces", "Assistants", "API"]}>
  ### Fixed GitHub Logo Display

  Corrected an issue where the GitHub logo was not displaying properly, ensuring it appears as intended on all platforms.

  ### Fixed login connection issue

  Resolved a problem with Auth0 connections to ensure smooth and reliable login experiences.

  ### Added Google Sign-In

  You can now log in using your Google account, making it easier and faster to access your IllumiChat app.

  ### Enhanced login flexibility

  Enjoy a smoother login experience with improved compatibility across different login methods and providers.

  ### Updated Logo Icons

  Enjoy a refreshed look with newly updated logo icons, enhancing visual appeal throughout the application.

  ### Fixed missing artifacts after refresh

  Artifacts now appear correctly after you refresh the page, so you won't lose your work or shared items.

  ### Revamped chat interface

  Experience a new, sleek chat design with inline chat styling, making conversations more intuitive and visually appealing.

  ### Fixed error when deleting chats

  Resolved an issue where deleting a chat could cause an error, ensuring a smoother experience when managing your chat history.

  ### Fixed workspace URL updates

  Resolved an issue where workspace URLs were not updating correctly, ensuring smoother and more reliable access to your workspaces.

  ### Fixed CRM Update Error

  Resolved an issue where CRM updates were not saving correctly, ensuring smooth data management and accuracy.
</Update>

<Update label="Week of January 19, 2026" description="Latest improvements" tags={["Chat", "Integrations", "Bug Fixes", "Assistants"]}>
  ### Fixed security and access errors

  Resolved security policy and model access issues, ensuring smoother and more secure user sessions.

  ### Fixed credit accuracy issue

  Corrected how credits are calculated over time periods, ensuring accurate credit usage tracking for users.

  ### Added Stripe Payment Integration

  Users can now make payments through Stripe, providing a secure and seamless transaction experience.
</Update>

<Update label="Week of January 12, 2026" description="Latest improvements" tags={["Chat", "Integrations", "Bug Fixes", "Assistants", "API"]}>
  ### Reduced log noise

  Enjoy a cleaner log output with reduced unnecessary messages, making it easier to find important information.

  ### Enhanced debug email functionality

  Debug emails are now more informative, making it easier to diagnose and resolve issues quickly.

  ### Added more information to debug tool

  Debugging is easier now with extra details available on the debug tool, helping you troubleshoot issues more effectively.

  ### Added debug endpoint for production

  Developers can now access a new debug endpoint in production environments, which will assist with troubleshooting and maintaining system performance.

  ### Fixed email sending issue

  Resolved an issue where emails were not being sent correctly, ensuring reliable communication through our platform.

  ### Enhanced email reliability

  Switched to using Amazon SES for emails to ensure more reliable and faster delivery of your notifications and updates.

  ### Fixed app crash issue

  Resolved an issue that caused the app to crash unexpectedly, providing a smoother and more reliable experience.
</Update>

<Update label="Week of January 5, 2026" description="Latest improvements" tags={["Chat", "Assistants", "Integrations", "Bug Fixes", "Workspaces"]}>
  ### Added easy invite flows for new users

  You can now easily invite friends to join via smooth invite flows, making it simple to grow your chat community.

  ### Improved authentication stability

  Enhanced the reliability of user logins with a fix to the authentication process.

  ### Fixed persistent loop error

  Resolved an issue where certain tasks got stuck in a loop, ensuring smoother operation and avoiding repeated errors.

  ### Fixed authentication loop issues

  Resolved a problem where users experienced endless login loops during authentication, ensuring a smoother login process.

  ### Fixed app accessibility issue

  Resolved an issue that was causing problems accessing the app, ensuring a smoother experience for all users across different devices.

  ### Fixed login access issues

  Resolved a problem where users experienced login errors due to server access restrictions.

  ### Fixed connection issues with authentication

  Users can now connect without experiencing interruptions due to rate limits, ensuring a smooth login process.

  ### Added chat within project context

  Now you can chat directly within the project context, making it easier to discuss specific project-related details without leaving the page.

  ### Fixed authentication issue

  Resolved the issue where users were experiencing access problems due to external service rate limits, ensuring smoother login experiences.

  ### Enhanced security with Auth0 integration

  Switched to Auth0 for a more secure and reliable login experience, providing improved authentication features for users.

  ### Fixed issue creation for assistant drafts

  Resolved a problem where assistant draft issues were not being created, ensuring users can now successfully generate and manage draft issues.
</Update>

<Update label="Week of December 29, 2025" description="Latest improvements" tags={["Chat", "Widget", "Integrations", "Bug Fixes"]}>
  ### Fixed chat widget functionality

  Resolved issues with the chat widget to ensure smoother and more reliable conversations.
</Update>
