Rate Limit Tiers
Authenticated endpoint limits are designed to support normal application usage. If you are building a high-throughput integration, see the guidance below on requesting increased limits.
Widget Quotas
Widget usage is tracked per assistant and subject to quota limits based on your subscription plan.Rate Limit Response
When any rate limit is exceeded, the API returns HTTP status429:
Handling Rate Limits
Implement Exponential Backoff
Additional Strategies
- Cache responses that do not change frequently (e.g., assistant configurations)
- Batch operations where the API supports it
- Monitor usage to identify opportunities for optimization
Requesting Higher Limits
If your use case requires higher rate limits, contact the IllumiChat support team with:- Your workspace ID
- The endpoints you need higher limits for
- Your expected request volume
- A description of your integration