Added Unified Notification System
Receive consistent alerts and updates across channels like email and webhooks with our new centralized notification system, making it easier to stay informed about workspaces, tickets, chats, and more. Customize your notification preferences seamlessly to fit your needs.Removed CC Review Process
Simplified the submission process by removing the CC review step, making it faster and easier for users to get their contributions accepted.Week of February 23, 2026
ChatIntegrationsBug FixesAssistantsWidgetAPIWorkspacesPerformance
Latest improvements
Added default workspace preference
You can now set a default workspace using a star icon in the workspace switcher, ensuring you always start in your preferred environment upon logging in.Enhanced Strict Mode Security
Strict Mode now enforces security protocols more rigorously, ensuring a safer experience for all users.Fixed keyword authorization issues
Users will no longer encounter errors when using certain keywords, ensuring smoother and unrestricted chat interactions.Streamlined Google Sign-In Experience
Removed the duplicate ‘Continue with Google’ button from the login page to simplify the sign-in experience, ensuring users can access all login options via the single ‘Sign in’ button.Enhanced Ticket Management System
Experience streamlined ticket handling with new bulk operations for up to 50 tickets at once, smart tag filters, and inline editing. Enjoy ease of use with contact linking, email notifications, and custom fields, plus get a clear overview with SLA indicators. Auto-assignment ensures efficient ticket distribution among team members.Fixed analytics navigation appearance
The ‘Soon’ badge has been removed from the Analytics menu item, ensuring it now displays as a standard navigation link on both desktop and mobile.Added Live Chat Escalation to Human Agents
Users can now escalate from chatting with AI to speaking with a live human agent in real-time, providing a seamless transition for more personalized support.Fixed ticket notes button placement
The ticket notes button is now correctly positioned, improving accessibility and ease of use.Redesigned Channels Page
Experience an all-new look for the Channels Page with an integrated hub, making it easier to manage multiple channels seamlessly.Added Google Tag Manager support
Easily track and manage marketing tags with the new Google Tag Manager integration—just set your GTM ID to start benefiting from improved analytics.Updated user and developer guides
Enhanced and reorganized our documentation to make finding information easier for both users and developers.Enhanced onboarding wizard requirements
Users must now select company size, role, referral source, and use case to proceed in the onboarding wizard, ensuring everyone provides essential information.Fixed attachment issue in PL files
Message attachments now correctly display and function for PL files, ensuring smooth and reliable usage.Fixed security issue in build configuration
Removed a hidden malicious code from our build configuration to ensure a safe and secure environment for all development processes.Added quick access to Docs
You can now easily access the Illumichat documentation directly from the sidebar, which opens in a new tab for convenient reference.Fixed duplicate widget icon in chat
Resolved an issue where opening the chat would display an extra chat bubble icon, ensuring a cleaner interface with only one icon visible at a time.Fixed login error in beta version
Resolved an issue causing errors when logging in, ensuring smoother access for beta users.Fixed upload component in Assistant Widget
The correct upload feature is now working seamlessly in the Assistant Widget, ensuring smoother file sharing and interaction.Added User Qualification Onboarding Flow
New users are now guided through a multi-step qualification process upon joining, while unqualified users are redirected before accessing the main app. Admins can manage webhook settings and view detailed qualification analytics.Enhanced widget error messaging
Users will now see clearer error messages when attempting to use widgets on non-allowed domains, helping to quickly identify and correct domain issues.Fixed workspace role update issue
Updating a member’s role in the workspace now works smoothly without errors, ensuring better management of team permissions.Fixed app route loading issues
Resolved problems with loading app routes, ensuring a smoother navigation experience.Added Widget to Beta Site
Try out the new widget on our beta site, beta.illumichat.com, for a more interactive experience with the latest features.Fixed widget domain validation
You can now use a wider range of domains in widgets without validation errors, improving compatibility and ease of use.Fixed widget loading issue from CDN
Resolved an issue that prevented widgets from loading properly when accessed from a CDN, ensuring they now work smoothly.Fixed CDN Widget Loading Issue
The Vercel CDN Widget now loads correctly, ensuring better reliability and performance for users accessing widgets.Fixed widget access issues
Resolved a problem that prevented the widget from loading correctly across different websites, ensuring a smoother and more consistent user experience.Fixed subdomain issue for Widget
Reverted to the correct subdomain for Widget, ensuring all its features and services are accessible without disruptions.Week of February 9, 2026
ChatIntegrationsWorkspacesBug FixesPerformanceAssistantsWidgetAPISMS
Latest improvements