Week of June 20, 2026
AssistantsIntegrations
AI-tailored assistant instructions for Shopify & WooCommerce
Your assistant now speaks your store’s language — automatically
When you connect a Shopify or WooCommerce store, IllumiChat now generates a custom AI persona for your assistant based on your store name, products, and style — no prompt-writing required.- Auto-generated on connect. As soon as your store is linked, IllumiChat reads your store data and drafts a tailored persona. You’ll see it in the wizard’s Share step before you publish.
- Regenerate any time. Hit Regenerate with AI in the assistant instructions editor to refresh the persona after you update your store or product catalog.
- Always safe to edit. The generated text is a starting point — you can tweak it freely. IllumiChat tracks whether you accepted the suggestion as-is or made changes, so it can improve recommendations over time.
- Correct product links, automatically. The assistant always links to your custom storefront domain (e.g.
acme.com), never the internal Shopify admin URL. - Guardrail protection. Outputs are validated before being applied. If generation fails, the assistant falls back to a reliable store-context block that still knows about your store and tools.
Knowledge Base is now a set of cards
Both Knowledge Base sections — Realtime data and Static knowledge — are now grids of cards, one per source. Each card shows a quick summary (a connection or sync status, plus a count like “3 files”) and an Add button, and clicking it opens a focused page to manage just that source. Adding files, crawling a site, writing snippets, and curating Q&A pairs each get their own dedicated view.Deleting an assistant cleans up after itself
When you delete an assistant, IllumiChat now also removes the resources it created — its knowledge base (uploaded files and indexed content) and the widget plus webhooks it installed on a connected Shopify or WooCommerce store. Cleanup is best-effort, so deletion always completes even if a store is temporarily unreachable.Shopify, WooCommerce, and Spreadsheets moved into the Knowledge Base
We reorganized where your assistant’s data lives. Shopify, WooCommerce, and Spreadsheets (Live Data) are no longer Channels — they’re now Realtime data sources inside the Knowledge Base, read live at chat time so answers always reflect your latest store and order data.- Knowledge Base = two sections. Realtime data (Shopify / WooCommerce / Spreadsheets, with connection-health badges and a Test connection button) and Static knowledge (Files, Websites, Text, Q&A — indexed for search).
- Channels is now messaging-only: SMS, WhatsApp, Messenger, Instagram, and Live Chat.
- Old links still work. Bookmarks to the old channel pages redirect to the new Knowledge Base locations automatically.
Keep your knowledge fresh with sync & auto-retrain
Static sources now show a sync status (Synced / Syncing / Failed), a Re-sync now button to re-index on demand, and an auto-retrain schedule (Off / Daily / Weekly) so your content stays current automatically. Auto-retrain is available on Pro and Enterprise.Universal Live Inbox
Handle every customer conversation in one place. The new Inbox brings Messenger, Instagram, WhatsApp, Live Chat, and website-widget escalations into a single workspace pane — alongside the conversations your AI is already handling.- Claim & reply to any conversation, with the ones that need a human flagged.
- Pause AI per conversation (or per channel) and reply manually; the AI can also hand off to a human on its own.
- Live chat queue with availability status and one-click Take next, plus End session when you’re done.
- Internal notes your team sees but the customer never does.
- Escalated widget chats show the full history — the visitor’s earlier AI conversation and the live messages — in one thread.
Added Unified Notification System
Receive consistent alerts and updates across channels like email and webhooks with our new centralized notification system, making it easier to stay informed about workspaces, tickets, chats, and more. Customize your notification preferences seamlessly to fit your needs.Removed CC Review Process
Simplified the submission process by removing the CC review step, making it faster and easier for users to get their contributions accepted.Week of February 23, 2026
ChatIntegrationsBug FixesAssistantsWidgetAPIWorkspacesPerformance
Latest improvements
Added default workspace preference
You can now set a default workspace using a star icon in the workspace switcher, ensuring you always start in your preferred environment upon logging in.Enhanced Strict Mode Security
Strict Mode now enforces security protocols more rigorously, ensuring a safer experience for all users.Fixed keyword authorization issues
Users will no longer encounter errors when using certain keywords, ensuring smoother and unrestricted chat interactions.Streamlined Google Sign-In Experience
Removed the duplicate ‘Continue with Google’ button from the login page to simplify the sign-in experience, ensuring users can access all login options via the single ‘Sign in’ button.Enhanced Ticket Management System
Experience streamlined ticket handling with new bulk operations for up to 50 tickets at once, smart tag filters, and inline editing. Enjoy ease of use with contact linking, email notifications, and custom fields, plus get a clear overview with SLA indicators. Auto-assignment ensures efficient ticket distribution among team members.Fixed analytics navigation appearance
The ‘Soon’ badge has been removed from the Analytics menu item, ensuring it now displays as a standard navigation link on both desktop and mobile.Added Live Chat Escalation to Human Agents
Users can now escalate from chatting with AI to speaking with a live human agent in real-time, providing a seamless transition for more personalized support.Fixed ticket notes button placement
The ticket notes button is now correctly positioned, improving accessibility and ease of use.Redesigned Channels Page
Experience an all-new look for the Channels Page with an integrated hub, making it easier to manage multiple channels seamlessly.Added Google Tag Manager support
Easily track and manage marketing tags with the new Google Tag Manager integration—just set your GTM ID to start benefiting from improved analytics.Updated user and developer guides
Enhanced and reorganized our documentation to make finding information easier for both users and developers.Enhanced onboarding wizard requirements
Users must now select company size, role, referral source, and use case to proceed in the onboarding wizard, ensuring everyone provides essential information.Fixed attachment issue in PL files
Message attachments now correctly display and function for PL files, ensuring smooth and reliable usage.Fixed security issue in build configuration
Removed a hidden malicious code from our build configuration to ensure a safe and secure environment for all development processes.Added quick access to Docs
You can now easily access the Illumichat documentation directly from the sidebar, which opens in a new tab for convenient reference.Fixed duplicate widget icon in chat
Resolved an issue where opening the chat would display an extra chat bubble icon, ensuring a cleaner interface with only one icon visible at a time.Fixed login error in beta version
Resolved an issue causing errors when logging in, ensuring smoother access for beta users.Fixed upload component in Assistant Widget
The correct upload feature is now working seamlessly in the Assistant Widget, ensuring smoother file sharing and interaction.Added User Qualification Onboarding Flow
New users are now guided through a multi-step qualification process upon joining, while unqualified users are redirected before accessing the main app. Admins can manage webhook settings and view detailed qualification analytics.Enhanced widget error messaging
Users will now see clearer error messages when attempting to use widgets on non-allowed domains, helping to quickly identify and correct domain issues.Fixed workspace role update issue
Updating a member’s role in the workspace now works smoothly without errors, ensuring better management of team permissions.Fixed app route loading issues
Resolved problems with loading app routes, ensuring a smoother navigation experience.Added Widget to Beta Site
Try out the new widget on our beta site, app.illumichat.com, for a more interactive experience with the latest features.Fixed widget domain validation
You can now use a wider range of domains in widgets without validation errors, improving compatibility and ease of use.Fixed widget loading issue from CDN
Resolved an issue that prevented widgets from loading properly when accessed from a CDN, ensuring they now work smoothly.Fixed CDN Widget Loading Issue
The Vercel CDN Widget now loads correctly, ensuring better reliability and performance for users accessing widgets.Fixed widget access issues
Resolved a problem that prevented the widget from loading correctly across different websites, ensuring a smoother and more consistent user experience.Fixed subdomain issue for Widget
Reverted to the correct subdomain for Widget, ensuring all its features and services are accessible without disruptions.Week of February 9, 2026
ChatIntegrationsWorkspacesBug FixesPerformanceAssistantsWidgetAPISMS
Latest improvements