Enabled strict mode for free and pro plans
Strict mode is now automatically turned on for users on free and pro plans, enhancing security and control. Enterprise users still have the option to toggle it off.Enhanced File Citation and Staff Download Permissions
Restricted file citations to prevent unauthorized downloads, ensuring workspace members are the only ones who can access file downloads. Additionally, fixed staff download issues by improving access checks, allowing for smoother and secure file handling in knowledge bases.Fixed website knowledge integration failures
Resolved an error when adding websites by limiting search results to 100, ensuring compatibility with Exa’s API. Redesigned the website crawler to let users select specific pages to index, improving control and clarity.Fixed citation links for websites
Website citations in chat answers now correctly link to the live page, ensuring easy access to original sources instead of causing errors with file downloads.Fixed chat prompt visibility issue
Chat prompts used during preview/testing now remain isolated and won’t appear in batch test results, ensuring only real user interactions are considered in evaluations.Added super-admin control for strict mode enforcement
Super-admins can now enforce strict mode ensuring assistants answer only with knowledge base and connected data, while keeping options open for individual configurations.Simplified Knowledge Base Grid Interface
Removed the unused Sort option from the Knowledge Base grid to streamline the interface, applying a default status-based order that enhances user experience by reducing visual clutter.Improved Shopify Widget Integration
The Shopify storefront widget now installs as a theme app extension, making it easier for merchants to enable and manage in the theme editor. This new setup replaces the previous ScriptTag method for better compliance and ease of use.Improved assistant widget deployment
Widgets are now easier to deploy, as embedding is no longer tied to visibility settings. This simplifies the process, allowing users to embed widgets across any site directly from their settings.Fixed navigation and view issues in Sandbox
Ensured the Batch tests tab displays correctly without showing Chat content, and removed the redundant Test Assistant button for a streamlined navigation experience.Fixed workspace access after team creation
Users now go directly to their new workspace upon creating a team, without needing to log out and log back in.Streamlined Assistant Testing with Sandbox Home
Easily test your assistant from a single Sandbox location featuring new Chat and Batch tests tabs, replacing multiple old entry points and making the Style page preview appearance-only.Reorganized Sidebar Navigation
The Settings option is now easier to find in the workspace sidebar, located directly under Analytics for clearer navigation and access, without mixing it up with personal account settings.Added unified account menu in sidebar
Enjoy easier navigation with a new Vercel-style account dropdown that includes profile settings, theme toggles, and links to Docs and Changelog. The notification bell now has a compact mode, making it more accessible and providing a streamlined user interface.Fixed chat initialization in preview mode
Resolved an issue where chats failed to start in preview sessions within Test Assistant, ensuring seamless chat functionality without SDK dependencies.Added customizable popup teaser bubbles
You can now enable and customize floating popup teaser bubbles above the chat widget, helping to engage users before they start a conversation. Access these settings under Widget → Styles to configure delay and messages, and enjoy a simplified chat experience as clicking a bubble opens the chat without sending a message.Enhanced Inbox Notifications and Filters
Now, notifications take you directly to the specific conversation thread, and the inbox filters include options for selecting an Assistant or specific Assignee, providing a more organized and efficient way to manage your chats.Added confirmation step for deleting assistants
To prevent accidental deletions, users must now type the assistant’s name to confirm before it can be removed.Simplified Assistants Page for Empty Workspaces
When no assistants or drafts are present, the Assistants page now hides redundant headers and buttons to offer a clearer view, featuring a single call-to-action and fully visible guidelines.Enhanced widget renderer and branding options
Enjoy a smoother experience as the widget now defaults to version 2 for better functionality. Also, the ‘Powered by IllumiChat’ branding toggle is now available for all workspaces without restrictions.Removed Beta label from website crawler
The website crawler feature is now marked as stable, no longer displaying the Beta label in its add website modal.Fixed input and settings issues in Assistant styles
Typing in Suggested Messages is now smooth and responsive, while Auto-open settings are easily accessible. Enjoy clear labeling with ‘Attachments’ and a reliable toggle for branding removal.Refreshed Assistant Settings Navigation
Experience a clearer assistant settings with a renamed ‘General’ section and simplified navigation. Quickly duplicate assistants using the new ‘Duplicate’ option for effortless configuration copying, streamlining your setup process.Fixed workspace trial and assistant visibility issues
New workspaces are now correctly set up with a 14-day Pro trial upon creation, and assistants created with the wizard will now appear on the assistants page as expected.Enhanced team workspace creation experience
Enjoy a smoother team setup with auto-syncing of workspace names to slugs and immediate redirection to your new workspace. We’ve also ensured slugs are unique, adding a suffix when needed to prevent errors.Revamped UI Design with Enhanced Interactions
Enjoy a fresh look and improved interactions across the app, with sleeker buttons, updated cards, and seamless navigation. Key features include refined color accents, clearer inbox roles, and visually appealing changes for a more intuitive experience.Enhanced Design System with New Components
Expanded the IllumiChat Design System to include 35 synchronized components with consistent brand styling and introduced a new DataTable for improved data handling with sortable headers and pagination.Aligned tickets page layout with CRM features
Enjoy a consistent experience with aligned titles and added options for sorting and pagination on the Support tickets page, mirroring the CRM layout.Added on-demand AI ‘Suggest reply’ for inbox
You can now generate quick reply suggestions in the inbox composer with a simple button, providing convenient response options without disrupting your ongoing messages.Added card design to inbox contact panel
Enjoy a more polished look in the inbox contact panel with new card-style sections for Contacts, Other Conversations, and Activity, making it consistent with our live-chat UI design.Enhanced Inbox Design for Better Usability
Updated the inbox area for a more polished look, matching the IllumiChat design system. Messages now display sender info more clearly, and a new ‘Use AI Draft’ option helps you quickly insert AI-generated drafts when available.Added keyboard shortcuts and improved accessibility for inbox
Navigate your inbox faster with new keyboard shortcuts for resolving, claiming, and archiving messages. Screen readers now announce new incoming customer messages, enhancing accessibility.Enhanced AI to Human Conversation Handoff
Improved the transition from AI to human agents with structured categories and concise summary notes, making it easier for support teams to understand and address customer issues efficiently.Fixed Google sign-in issues
Resolved a problem where ‘Continue with Google’ was failing on the login page, allowing you to now sign in with your Google account seamlessly.Redesigned Login Page for Shopify Users
Enjoy a more informative login experience with a new design focusing on seamless app installation from the Shopify App Store, including pre-filled email sign-ins and a clear onboarding process for Shopify merchants.Improved Shopify App Installation Process
Now, when installing through the Shopify App Store, you’ll be instantly directed to authenticate via OAuth, ensuring a smoother setup by meeting compliance standards while protecting your login details.Added customizable names to user profiles
Users can now add their first and last names to their profiles, which will be automatically synced from Auth0 during signup. Your full name will also appear in the sidebar instead of just ‘Profile’.Added Guided Instructions Builder for Assistants
Create detailed assistant instructions easily with a new point-and-click builder on the Configuration tab. Use guided sections to focus on specific areas like identity and behaviors, or switch to text editing anytime.Standardized label naming
Unified label terminology in the assistant forms by changing ‘System Prompt’ to ‘Instructions’, providing a consistent experience across all settings.Added freshness timestamps to knowledge cards
Static knowledge source cards now clearly display when they were last refreshed, making it easy to see if the information is up-to-date or requires attention.Added file size display and sorting options to Knowledge grid
Now you can see the total file size on the Files tile and use a new sorting control to organize sources by Status, Name, or Layer in the Knowledge grid, making it easier to manage and access your content.Improved knowledge navigation with unified grid
Experience a streamlined knowledge navigation with a single source-type grid, complete with color-coded statuses, a helpful summary strip, and easy filtering options.Added super-admin template management tools
Super-admins can now manage prompt templates with a dedicated catalog for easier creation and editing. The process also streamlines templates, focusing on sales and support, by deactivating outdated coding templates.Enhanced Workspace Analytics and Channel Management
All channel analytics are now conveniently located in your workspace Analytics page, offering streamlined insights with new resolution-outcome metrics. Email setup is more seamless with an in-context dialog, and SMS channels are available to Pro/Enterprise users, with an upgrade option for Free users. The Slack channel option has been removed for a cleaner experience.Enhanced Widget Experience with AI and Improved Communication Features
Experience smoother interactions with the upgraded widget version 2, offering cross-browser support, real-time chat enhancements, and better feedback options. Enjoy more responsive chats and seamless integration while staying informed through agent identities and accessible design improvements.Enhanced Plan Management and Public Pricing Access
Billing plans are now centrally managed for accuracy, allowing super admins to easily update plan details. Public pricing data is accessible for marketing use, providing a consistent experience for users.Enhanced Widget and Sharing Features
Simplified widget interface with a merged launcher and behavior section, plus a new full-screen form preview. Advanced sharing controls and the option to remove ‘Powered by IllumiChat’ branding are now available.Added Overview Page to Assistant Experience
Enjoy a new Overview page as the default landing for assistants, offering a streamlined look at status, channels, and knowledge health. The assistant card menu is simplified, and dangerous actions like ‘Delete’ are safely moved to a dedicated zone.Enhanced Admin Tools and Super User Management
Admins can now manage super users more securely, keep track of stale workspaces, and restrict internal email domains more effectively. Navigation has been streamlined, and guest role features are now documented.Enhanced Visuals and Notifications
Enjoy a refreshed look with new brand-blue themes, colored channel icons, and improved slider spacing. Experience enhanced functionality with sortable admin tables and more practical notifications, including extended deep-links to real routes. Additionally, updates include easier navigation with improved calendar controls and streamlined forms and assistant settings.Added test answer reasoning display
View detailed reasoning for test answers, showing the tools used and information retrieved, in both batch tests and live test panels (preview only).Added audience-specific widget rollout options
Admins can now control where and for whom the widget launcher appears, using options like URL paths or secret test tokens before fully going live.Added per-channel draft mode for Messenger, Instagram, and WhatsApp
Now you can enable draft mode on Messenger, Instagram, and WhatsApp, allowing AI to draft replies while you review and send them when ready. This feature extends the existing email draft functionality to these channels.Simplified Assistant Creation
Creating an assistant is now easier with a unified customer-service default, streamlining the setup without needing to choose between sales and support. The first-time survey has been simplified by removing the use-case question, making onboarding faster and more user-friendly.Enhanced wizard template features
Assistants created from templates now include descriptions automatically, enhancing clarity. Plus, when browsing templates, a loading skeleton ensures a smoother visual experience while content loads.Simplified assistant settings with guided setup
Assistant creation and settings are now easier with an organized sidebar, a clear setup wizard, and jargon-free instructions, helping users configure assistants without confusion. Workspace analytics allow detailed insights with filters, and advanced customization options are grouped under a new section for seasoned users.Added a new Testing feature for assistants
Merchants can now create question banks and test their assistants for free, receiving auto-graded results and the ability to manually adjust grades. This helps fine-tune assistant responses before going live, without using any credits.Enhanced Activation Setup and Trial Management
Enjoy seamless setup with a new widget verification feature that confirms your installation is live. Benefit from improved notifications with timely trial reminders and smooth transitions when credits are low, along with new tools to test email and WhatsApp connections effectively.Personalized assistant creation process
Streamlined the onboarding experience by automatically setting up assistant creation preferences based on your initial survey responses, making it easier to get started with tailored defaults.Enhanced setup and trial experience
Enjoy a seamless start with free widget previews, improved onboarding routing, and new defaults. All users get a visible trial countdown banner to manage subscriptions effectively.Fixed email delivery for repeat senders
Inbound emails from previously known senders now correctly reach your inbox without errors, preserving existing contact details and preventing data loss.Fixed archived email notifications and improved email processing reliability
Archived email conversations will no longer send unnecessary reminder notifications, and inbound email processing is now more reliable by handling all related actions in a single transaction to prevent data loss.Enhanced email support handling
Improved email system by enabling proper archiving of conversations, ensuring reliable email delivery to the inbox, and displaying the email subject at the top of conversation threads for easier reading.Fixed empty sessions clutter in the inbox
The inbox now excludes chat sessions where no messages were sent, keeping your view clearer by focusing only on sessions with real interactions.Fixed Email Channel Connection Display
The Email Channel card now accurately shows as ‘Connected’ when your assistant’s email configuration is set up and active, providing clear visibility of your email channel status.Added Email Channel to Universal Inbox
Now connect custom email domains to your Universal Inbox using AWS SES, allowing seamless management of inbound and outbound emails. Benefit from AI-assisted draft preparation to streamline communication workflows, enhancing efficiency and productivity.Enhanced color picker usability
Made the color picker in assistant flows more noticeable and intuitive with new icons and labels, making it easier to select and customize colors.Fixed Shopify links to use custom storefront domain
Ensured that all product and cart links from our Shopify tools use the store’s custom storefront domain instead of the default myshopify.com domain for a more consistent shopping experience.Added manual connection option for Shopify setup
Now you can manually connect your Shopify store using a custom app token if OAuth setup isn’t available in the create-assistant wizard, making the setup process more flexible.Your assistant now speaks your store’s language — automatically
When you connect a Shopify or WooCommerce store, IllumiChat now generates a custom AI persona for your assistant based on your store name, products, and style — no prompt-writing required.- Auto-generated on connect. As soon as your store is linked, IllumiChat reads your store data and drafts a tailored persona. You’ll see it in the wizard’s Share step before you publish.
- Regenerate any time. Hit Regenerate with AI in the assistant instructions editor to refresh the persona after you update your store or product catalog.
- Always safe to edit. The generated text is a starting point — you can tweak it freely. IllumiChat tracks whether you accepted the suggestion as-is or made changes, so it can improve recommendations over time.
- Correct product links, automatically. The assistant always links to your custom storefront domain (e.g.
acme.com), never the internal Shopify admin URL. - Guardrail protection. Outputs are validated before being applied. If generation fails, the assistant falls back to a reliable store-context block that still knows about your store and tools.
AssistantsIntegrationsChatWidgetAPIWorkspacesPerformanceBug FixesSMS
Knowledge Base card grids & cleaner assistant deletion
Reorganized Knowledge Base and Channels
Revamped the Knowledge Base to integrate live data from Shopify, WooCommerce, and Spreadsheets, and separated it into Realtime and Static sections for easy access. Channels now focus solely on messaging platforms like SMS, WhatsApp, and Slack, improving navigation and data management efficiency.Added Google Sheets as Live Data Source
Merchants can now set Google Sheets as the primary source for order and fulfillment status during live chat, helping to provide accurate information even when other platforms are unreliable.Knowledge Base is now a set of cards
Both Knowledge Base sections — Realtime data and Static knowledge — are now grids of cards, one per source. Each card shows a quick summary (a connection or sync status, plus a count like “3 files”) and an Add button, and clicking it opens a focused page to manage just that source. Adding files, crawling a site, writing snippets, and curating Q&A pairs each get their own dedicated view.Deleting an assistant cleans up after itself
When you delete an assistant, IllumiChat now also removes the resources it created — its knowledge base (uploaded files and indexed content) and the widget plus webhooks it installed on a connected Shopify or WooCommerce store. Cleanup is best-effort, so deletion always completes even if a store is temporarily unreachable.Shopify, WooCommerce, and Spreadsheets moved into the Knowledge Base
We reorganized where your assistant’s data lives. Shopify, WooCommerce, and Spreadsheets (Live Data) are no longer Channels — they’re now Realtime data sources inside the Knowledge Base, read live at chat time so answers always reflect your latest store and order data.- Knowledge Base = two sections. Realtime data (Shopify / WooCommerce / Spreadsheets, with connection-health badges and a Test connection button) and Static knowledge (Files, Websites, Text, Q&A — indexed for search).
- Channels is now messaging-only: SMS, WhatsApp, Messenger, Instagram, and Live Chat.
- Old links still work. Bookmarks to the old channel pages redirect to the new Knowledge Base locations automatically.
Keep your knowledge fresh with sync & auto-retrain
Static sources now show a sync status (Synced / Syncing / Failed), a Re-sync now button to re-index on demand, and an auto-retrain schedule (Off / Daily / Weekly) so your content stays current automatically. Auto-retrain is available on Pro and Enterprise.Universal Live Inbox
Handle every customer conversation in one place. The new Inbox brings Messenger, Instagram, WhatsApp, Live Chat, and website-widget escalations into a single workspace pane — alongside the conversations your AI is already handling.- Claim & reply to any conversation, with the ones that need a human flagged.
- Pause AI per conversation (or per channel) and reply manually; the AI can also hand off to a human on its own.
- Live chat queue with availability status and one-click Take next, plus End session when you’re done.
- Internal notes your team sees but the customer never does.
- Escalated widget chats show the full history — the visitor’s earlier AI conversation and the live messages — in one thread.