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Custom Assistants
Build AI personas with custom instructions and knowledge bases.
Knowledge Base
Ground answers in your files, websites, Q&A, and live store data.
Widget SDK
Embed an AI chat widget on your website.
Universal Inbox
Handle every channel in one shared team inbox.
Channels
Connect WhatsApp, Messenger, Instagram, SMS, and email.
API Reference
Build on IllumiChat with our API endpoints.
Key Features
Powerful AI
IllumiChat is powered by a state-of-the-art AI model. Every conversation uses the same high-quality model, so you get consistent, reliable results across every channel.File Attachments
Visitors can attach files to a conversation. IllumiChat can read and analyze images, PDFs, and other documents so your assistant can answer questions about their content.Workspaces and Custom Assistants
Organize your work into workspaces — separate environments for different teams, brands, or clients. Within each workspace, create custom assistants with tailored instructions, specific knowledge bases, and fine-tuned behavior.Knowledge Base and RAG
Connect a knowledge base to give your assistants context they can draw from — files, websites, text, and Q&A pairs, plus live data from Shopify, WooCommerce, and spreadsheets. IllumiChat uses Retrieval-Augmented Generation (RAG) to search your content and provide accurate, grounded answers.Universal Inbox
Every channel lands in one shared inbox. Claim conversations, take over from the AI mid-thread, add internal notes, and hand back when you are done.Embeddable Widget SDK
Add an AI chat widget to any website with a single script tag. The widget connects to your custom assistants, inherits their instructions and knowledge, and provides a polished chat experience for your visitors.SMS Integration
Connect your own Twilio account (BYOK) to let users interact with your assistants over text message. Configure phone numbers, manage sessions, and track analytics from the IllumiChat dashboard.Support Tickets
Create and track support tickets directly from conversations. Capture issues, assign priorities, and manage resolution workflows without switching tools.Getting Help
Help Center
Browse FAQs, troubleshooting guides, and how-to articles.
Contact Support
Reach out to our team for personalized assistance.