Common Issues
Frequently Asked Questions
Common questions and answers about IllumiChat
General Questions
What is IllumiChat?
IllumiChat is an AI assistant builder platform that allows you to create intelligent conversational agents with your own knowledge base. You can upload documents, integrate with external tools via MCP, and deploy assistants across multiple platforms.How much does IllumiChat cost?
We offer a free tier to get started, with paid plans starting at $49/month for advanced features and higher usage limits. See our pricing page for detailed plan information.Is my data secure?
Yes, we take security seriously. All data is encrypted in transit and at rest, we never use your content to train our models, and you retain full ownership of your data. We’re compliant with GDPR, CCPA, and SOC 2.AI Assistants
How do AI assistants work?
AI assistants combine large language models with your custom knowledge base to provide intelligent responses. When a user asks a question, the assistant searches your knowledge base for relevant information and generates a helpful response.What types of content can I upload?
We support PDF files, Word documents (.docx), text files (.txt), and Markdown files (.md). You can also crawl website content and create custom knowledge entries.How accurate are the responses?
Response accuracy depends on the quality and relevance of your knowledge base. The more comprehensive and well-organized your content, the better your assistant will perform. We recommend regular testing and content updates.Can I customize my assistant’s personality?
Yes! You can configure the tone (professional, friendly, casual, formal), style (helpful, direct, detailed, concise), and expertise level of your assistant to match your brand and use case.Knowledge Bases
How much content can I upload?
File size limits vary by plan. Individual files can be up to 10MB, and total storage depends on your subscription tier. Contact us if you need higher limits.Can I organize my content?
Yes, you can organize content using categories, tags, and hierarchies. This helps your assistant find the most relevant information quickly and provides better responses.How often should I update my knowledge base?
We recommend regular updates to keep information current and accurate. Many users update weekly or monthly, depending on how frequently their content changes.Can I export my knowledge base?
Yes, you can export your knowledge base content at any time. We provide easy export options to ensure you always have access to your data.Integrations
What is MCP?
MCP (Model Context Protocol) is an open standard that allows AI assistants to securely connect to external tools and data sources. It enables real-time access to information from your existing systems.Which MCP integrations do you support?
We currently support HubSpot and Jira integrations, with more coming soon. You can also build custom MCP servers to connect to your own systems.How do I set up MCP integrations?
Each integration has its own setup guide. See our MCP overview and specific setup guides for HubSpot and Jira.Can I integrate with my own systems?
Yes, you can build custom MCP servers to connect to your internal systems, proprietary data sources, or custom APIs. See our custom MCP guide for details.Deployment
How can I deploy my assistant?
You can deploy assistants as:- Chat Widget: Embed on your website
- API Integration: Use programmatically in your applications
- Platform Bots: Deploy to Slack, Discord, or Microsoft Teams
Can I customize the chat widget appearance?
Yes, you can customize colors, logos, positioning, and other visual elements to match your brand. The widget is fully customizable to fit your website design.Is there an API for programmatic access?
Yes, we provide a comprehensive REST API for creating, managing, and interacting with assistants. See our API documentation for complete details.Can I deploy multiple assistants?
Yes, you can create and deploy multiple assistants for different use cases, departments, or products. Each assistant can have its own knowledge base and configuration.Performance & Limits
How many messages can my assistant handle?
Message limits depend on your plan. Free tier includes 100 messages/month, while paid plans offer higher limits. Contact us for enterprise-level requirements.What’s the response time?
Response times are typically under 2 seconds for most queries. Complex queries or large knowledge bases may take slightly longer.Can I monitor assistant performance?
Yes, we provide analytics and insights to track usage, response quality, and user satisfaction. This helps you identify areas for improvement.Are there rate limits?
Yes, we have rate limits to ensure fair usage and system stability. Limits vary by plan and are clearly documented in our API reference.Support & Troubleshooting
How do I get help?
We offer multiple support channels:- Email: support@illumichat.com
- Live Chat: Available during business hours
- Community: Join our Discord server
- Documentation: Browse our comprehensive help docs