Account & Billing

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Account Settings

Access your account settings by clicking your profile icon in the top-right corner.

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Profile

Update your personal information:

• Name: How your name appears in Illumichat
• Email: Your login email (contact support to change)
• Avatar: Upload a profile picture

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Password

Change your password:

1. Go to Account Settings → Security
2. Click Change Password
3. Enter your current password and new password
4. Click Update

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Preferences

Customize your experience:

• Theme: Light, dark, or system
• Default model: Your preferred AI model
• Keyboard shortcuts: Enable/disable shortcuts

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Subscription Plans

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Free

• Access to basic AI models
• Limited messages per day
• Single workspace

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Pro

• All AI models including GPT-4, Claude
• Unlimited messages
• Multiple workspaces
• Custom assistants
• File uploads
• Priority support

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Team

Everything in Pro, plus:

• Team workspaces with member management
• Shared assistants and knowledge bases
• Admin controls
• Usage analytics

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Enterprise

Custom plans for large organizations:

• Custom model fine-tuning
• SSO/SAML authentication
• Dedicated support
• SLA guarantees

Contact Sales

Get a custom quote for your organization

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Managing Your Subscription

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Upgrading

1. Go to Account Settings → Billing
2. Click Upgrade
3. Select your plan
4. Enter payment information
5. Confirm

Your new plan takes effect immediately.

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Downgrading

1. Go to Account Settings → Billing
2. Click Change Plan
3. Select the lower plan
4. Confirm

Changes take effect at the end of your current billing period.

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Canceling

1. Go to Account Settings → Billing
2. Click Cancel Subscription
3. Confirm cancellation

You’ll retain access until the end of your billing period.

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Billing

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Payment Methods

We accept:

• Credit and debit cards (Visa, Mastercard, Amex)
• Link
• Apple Pay / Google Pay

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Invoices

Access invoices from Account Settings → Billing → Invoices. All invoices are emailed automatically and available for download.

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Updating Payment Method

1. Go to Account Settings → Billing
2. Click Payment Method
3. Add or update your card
4. Click Save

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Data & Privacy

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Exporting Your Data

Download all your data:

1. Go to Account Settings → Privacy
2. Click Export Data
3. You’ll receive an email with a download link

Export includes:

• All conversations
• Artifacts
• Account settings

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Deleting Your Account

Permanently delete your account and all data:

1. Go to Account Settings → Privacy
2. Click Delete Account
3. Type “DELETE” to confirm
4. Click Permanently Delete

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Getting Help