Account & Billing

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Account Settings

Access your account settings by clicking your profile icon in the top-right corner.

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Profile

Update your personal information:

• Name: How your name appears in Illumichat
• Email: Your login email (contact support to change)
• Avatar: Upload a profile picture

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Password

Change your password:

1. Go to Account Settings → Security
2. Click Change Password
3. Enter your current password and new password
4. Click Update

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Preferences

Customize your experience:

• Theme: Light, dark, or system
• Keyboard shortcuts: Enable/disable shortcuts

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Subscription Plans

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How credits work

Every AI chat message your workspace generates uses 1 credit. Credits are shared across the whole workspace, reset monthly, and do not roll over. When a workspace runs out of credits, AI replies stop with a credits_limit_exceeded error until the monthly reset or an upgrade — your conversations and data are untouched. You’ll see in-app alerts as you approach the limit (~80%) and when you hit it (100%).

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Plan comparison

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Free

Best for trying IllumiChat — 50 credits/month, one workspace, the chat interface, projects, a knowledge base, and the Universal Inbox (for your website widget’s AI conversations and live-chat handoffs). The messaging channels (Messenger, Instagram, WhatsApp, Shopify, WooCommerce) are not included on Free.

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Pro — $29/month

Everything you need to run AI support across channels: 1,200 credits/month, all channel integrations (SMS, Messenger, Instagram, WhatsApp, Shopify, WooCommerce) feeding into the Universal Inbox, the v1 REST API for Zapier/Make, and priority support. (The inbox itself is on every plan — Pro adds the channels that populate it, plus far more credits.) New workspaces start on a 14-day Pro trial automatically.

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Enterprise

Custom plans for larger teams: custom credit limits, MCP tool integrations, SSO/SAML, dedicated support, and SLA guarantees.

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Trial & plan changes

• New workspaces get a 14-day Pro trial automatically — no card required; the countdown starts at signup.
• When the trial ends, the workspace auto-downgrades to Free (credits drop to the Free allowance and channel/inbox features turn off) unless you’ve upgraded.
• Upgrades take effect immediately; downgrades take effect at the end of the current billing period. Credits never roll over between months.

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Managing Your Subscription

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Upgrading

1. Go to Account Settings → Billing
2. Click Upgrade
3. Select your plan
4. Enter payment information
5. Confirm

Your new plan takes effect immediately.

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Downgrading

1. Go to Account Settings → Billing
2. Click Change Plan
3. Select the lower plan
4. Confirm

Changes take effect at the end of your current billing period.

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Canceling

1. Go to Account Settings → Billing
2. Click Cancel Subscription
3. Confirm cancellation

You’ll retain access until the end of your billing period.

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Billing

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Payment Methods

We accept:

• Credit and debit cards (Visa, Mastercard, Amex)
• Link
• Apple Pay / Google Pay

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Invoices

Access invoices from Account Settings → Billing → Invoices. All invoices are emailed automatically and available for download.

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Updating Payment Method

1. Go to Account Settings → Billing
2. Click Payment Method
3. Add or update your card
4. Click Save

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Data & Privacy

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Exporting Your Data

Download all your data:

1. Go to Account Settings → Privacy
2. Click Export Data
3. You’ll receive an email with a download link

Export includes:

• All conversations
• Artifacts
• Account settings

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Deleting Your Account

Permanently delete your account and all data:

1. Go to Account Settings → Privacy
2. Click Delete Account
3. Type “DELETE” to confirm
4. Click Permanently Delete

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Getting Help