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This guide walks you through creating your IllumiChat account, setting up your first workspace, and building an assistant that can answer questions about your business.

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Create Your Account

1

Sign Up

Go to app.illumichat.com and click Sign Up. You can create an account with your email address or sign in with Google.
2

Verify Your Email

If you signed up with email, check your inbox for a verification link from IllumiChat. Click the link to confirm your address and activate your account.
Did not receive the email? Check your spam folder or click Resend verification on the sign-in page.
3

Set Up Your Workspace

After signing in for the first time, you will be prompted to create a workspace. A workspace is a shared environment where you and your team organize assistants, knowledge, and conversations.Give your workspace a name (for example, your company or team name) and you are ready to go. You can always create additional workspaces later.
Workspaces keep everything separate — assistants, knowledge bases, conversations, and members. Use different workspaces for different teams, brands, or clients.

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Your First Assistant

1

Create the assistant

Go to Assistants and click New Assistant. Give it a name your team will recognize, such as “Support Bot”.
2

Write its instructions

Describe how it should behave — its tone, what it should and should not answer, and when it should hand off to a human. See Effective Prompts for patterns that work.
3

Add knowledge

Open the assistant’s Knowledge Base and add the content it should answer from: upload files, crawl your website, paste text, or add Q&A pairs. Static sources are searchable as soon as they finish uploading.
4

Test it

Use the assistant’s test chat to ask questions the way a customer would. Test conversations do not consume credits. See Testing.

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Adding Knowledge

Your assistant answers from the content you give it. Add sources from the assistant’s Knowledge Base tab:
  • Files — upload documents to be chunked, embedded, and searched
  • Websites — crawl pages so their content is indexed
  • Text and Q&A — paste answers directly for questions you get often
  • Live data — connect Shopify, WooCommerce, or a spreadsheet to read order and product data at question time
For the full list of accepted formats and extraction caveats, see Supported File Types.
Start with the ten questions your customers actually ask most. A small, accurate knowledge base beats a large, noisy one.

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Going Live

Once the assistant answers well in testing, put it in front of customers:
  • Website widget — add one script tag to your site. See Widget Installation.
  • Messaging channels — connect WhatsApp, Messenger, Instagram, SMS, or email. See Channels.
  • Universal Inbox — watch conversations arrive and take over from the AI whenever a human should answer. See Inbox.

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Key Concepts

Before diving deeper, here are the core concepts you will encounter throughout IllumiChat:

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Next Steps

Assistants

Configure instructions, knowledge, visibility, and handoff behavior.

Knowledge Base

Add files, websites, Q&A, and live store data for grounded answers.

Workspaces

Set up workspaces, invite team members, and manage roles.

Account Settings

Manage your profile, preferences, and billing.