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What are Channels?

Channels are the communication platforms through which users can interact with your Illumichat assistants. From the Channels page, you can configure, enable, and manage all your assistant’s communication integrations in one place.

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Accessing Channels

  1. Navigate to your assistant’s settings
  2. Select Channels from the sidebar
  3. You’ll see a card grid showing all available channels
Each channel card displays:
  • The channel name, icon, and authentication type (API Key or OAuth)
  • Connection status (Connected, Not Connected, or Coming Soon)
  • An enable/disable toggle for connected channels
  • A Connect or Configure button

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Available Channels

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SMS (Active)

Send and receive text messages through your Twilio phone number. Your assistant automatically responds to incoming texts with AI-generated replies.
  • Provider: Twilio (Bring Your Own Key)
  • Auth type: API Key
  • Features: Auto-responses, contact matching, analytics dashboard
  • Setup time: ~5 minutes
Learn more about SMS Integration

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WhatsApp (Coming Soon)

Connect with users through WhatsApp Business messaging.

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Facebook Messenger (Coming Soon)

Engage users through Facebook Messenger conversations.

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Instagram (Coming Soon)

Respond to Instagram Direct Messages automatically.

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Slack (Coming Soon)

Integrate your assistant with Slack workspaces and channels.
Coming Soon channels are displayed as placeholder cards in the grid. They are non-interactive and will be enabled as integrations become available.

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Managing Channels

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Connect a Channel

Click the Connect button on any unconfigured channel card to open its setup page and enter your credentials.

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Enable/Disable a Channel

Use the toggle switch on any connected channel card to quickly enable or disable it without navigating to its settings.

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Edit Channel Configuration

Click the Configure button on a connected channel card to open its detail page. Each channel has its own configuration form and analytics dashboard.

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Channel Analytics

Analytics for each channel are accessible from the channel’s detail page. For SMS, this includes message volume, delivery rates, session tracking, and estimated costs.