Testing

Testing lets you check how your assistant answers real questions before you put it in front of customers. You build a set of questions, run them all at once, and see each answer graded — with the knowledge sources the assistant used. Test runs are free and never count against your credits.

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Building a question bank

Open an assistant and go to the Testing tab. You can add questions three ways:

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Running a test

Click Run test to send every question through your assistant. Runs happen in the background, so you can leave the page and come back. Each answer is graded automatically:

• Good — relevant, complete, and supported by your content.
• Acceptable — mostly right, but incomplete or lightly unsupported.
• Poor — off-topic, incorrect, or unsupported.

Each result also shows the knowledge sources the assistant used to answer, so you can see why it responded the way it did. A Not grounded flag means the answer made specific claims without a supporting source.

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Seeing the reasoning

Expand Reasoning on any result to see how the assistant arrived at its answer:

• Tools fired — which tools the assistant used and what it passed them. For a knowledge base search, this is the exact query it ran.
• Q&A match — when the answer came straight from a Q&A pair, the matched question and its confidence score.
• Retrieved passages — the knowledge-base chunks the assistant pulled in, each with its document name and relevance score, so you can judge whether it retrieved the right content.

If a result shows “No tools were used — the model answered from its instructions alone,” the assistant answered without consulting your knowledge base. That is expected for small talk, but for a factual question it is a signal to check the answer closely.

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Reviewing and overriding grades

You can override any automatic grade with your own judgment using the grade dropdown on each result. Use this to keep track of which answers you have reviewed and to record where the assistant needs better content or instructions.